Skills & Competencies for PC Maintenance Technician II

PC Maintenance Technician II job profile

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JOB SUMMARY for PC Maintenance Technician II

Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician II

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician II SALARY RANGE

BASE 50%
$60,303
TOTAL 50%
$61,412
Job Level
A02
Job Code
IT10000069
Education/Degree
Associate's Degree
Reports To
Project Leader or Supervisor

PC Maintenance Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for PC Maintenance Technician II

1 Industry Competency – Equipment Diagnostics
Proficiency Level -2
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Describes the schematics of electrical diagnostic equipment.
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Level 2 Behaviors
(Light Experience)
Documents clear detailed notes for diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Evaluates equipment diagnostics test results to measure the voltage produced by electronic components.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to improve staff's performance and efficiency in conducting equipment diagnostics and repair.
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Level 5 Behaviors
(Mastery)
Establishes protocols in conducting equipment diagnostics and reliability tests.
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2 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains how to use appropriate hardware diagnostic tools for troubleshooting.
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Level 2 Behaviors
(Light Experience)
Suggests resolution for common hardware issues to superiors.
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Level 3 Behaviors
(Moderate Experience)
Works on hardware setups and installations, troubleshooting, and upgrades to enhance the system's performance.
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Level 4 Behaviors
(Extensive Experience)
Manages the assembly and configuration of complex network components and related services.
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Level 5 Behaviors
(Mastery)
Generates proactive processes to identify hardware troubleshooting steps before new product releases.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for installing computer hardware.
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Level 2 Behaviors
(Light Experience)
Tests the compatibility of software applications on our computer hardware.
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Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
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Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

Summary of PC Maintenance Technician II skills and competencies

There are 2 hard skills for PC Maintenance Technician II, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician II, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician II, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be proficient in Maintaining Focus.

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